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Return Policy

RETURN POLICY

NOTE: WE DO NOT OFFER FREE RETURNS — RETURN COSTS ARE BORNE BY THE CUSTOMER.


Returns

Can I return my order?
Yes, this is possible.

If you are not satisfied with the products you ordered, you have the right to return them within 30 days of the date you received the shipment.

In that case, the order must meet the following conditions:

  1. The order contains all original parts and accessories, and the packaging is in the same condition as when the product was received.

  2. Normal use of the product is visible; damage resulting from improper or careless use is excluded.

  3. Products for which hygiene is relevant have been thoroughly cleaned before initiating the return procedure.

  4. The product was found to be defective immediately upon receipt.

  5. We reserve the right to charge the customer for shipping costs.

  6. The return will be processed within 7 business days. If all conditions are met, the return will be officially confirmed within this period.

We reserve the right to refuse returned products if we suspect they have been used or damaged in a way that is not our responsibility.


Exclusion of return right – underwear and hygiene products

For hygiene and health protection reasons, underwear and other intimate products are not eligible for return or exchange.

Underwear includes, among others (but not limited to): panties, thongs, bodysuits, bras, shapewear, and similar intimate products.

These products are excluded from the right of withdrawal once the seal has been broken, the product has been tried on, or worn, in accordance with Article 6:230p(f) of the Civil Code.

By placing an order, the customer explicitly accepts this exclusion of the right of withdrawal.


How do I return my order?

If your order meets the above conditions, please follow these steps to initiate the return procedure:

  • Send an email to: Info@TheClothStandard.com

  • In the message, please include:
    • Order number

    • Reason for return

    • Photo of the product in case of damage

    • Customer's full name

    • Customer's address

We will then contact you and provide the return address.

Never send a return to the sender's address. The correct return address will be provided after you have contacted us first. Return shipping costs are always at the customer's expense.


RIGHT OF WITHDRAWAL

The consumer has the right to withdraw from the agreement in accordance with the following terms, provided they are a natural person acting for purposes not directly related to their business or professional activities.

A. Conditions for withdrawal

  • Right of withdrawal: The withdrawal period is 14 days from the day on which you, or a third party designated by you (other than the carrier), received the last product.

  • Since we operate a fully automated system, orders are processed immediately upon placement. As a result, it is not possible to hold a shipment before delivery, and a refund before receipt of the goods is not possible.

To exercise the right of withdrawal, you must inform us (The Cloth Standard) of your decision in an unambiguous manner (e.g. by email). The withdrawal is considered complete upon our receipt of the returned goods. Return costs are borne by the buyer.


Goods in transit

Since our products are shipped from Asia, longer transit times may occur that are beyond our control. If goods are already on their way, cancellation of the order is not possible. In that case, please wait for the shipment to be delivered and then return it to us. You are of course welcome to notify us of your intention to withdraw in advance.

To ensure the fastest possible processing of your return, please send us proof of shipment for the return.


Consequences of withdrawal

In the event of withdrawal, we will refund all payments received from you (with the exception of delivery costs and any additional costs resulting from your choice of a delivery method other than the cheapest standard option offered by us), without undue delay, and no later than 14 days from the day we receive notification of the withdrawal and the return of the goods.

The refund will be made using the same payment method used for the original transaction, unless explicitly agreed otherwise. Under no circumstances will you be charged any additional costs in connection with the refund.


ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA, AT THE CUSTOMER'S EXPENSE.